Terms & Conditions

All the technical bits and pieces

Introduction

Your use of www.idris-estates.co.uk and associated platform and account is governed by these terms of use. www.idris -estates is operated by Idris Property Services Limited. A private limited company registered in England and Wales under the company number 14257114 and have our registered office at Idris Estates, Anson House, 1 Cae’r Llynen, Llandudno Junction, Conwy, LL31 9LS

Access to our site and accepting our terms of use

Our site is made available for free, we cannot guarantee our site and any or all of its content will always be available, or uninterrupted.

By accessing and using our site you agree to our Terms of Use, along with our Privacy Policy and Cookies Policy and that you agree to comply with them. If you do not agree to our Terms of Use then you must not use our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions.

Access to our site and associated platforms is permitted on a temporary basis, and we may suspend, withdraw, discontinue, or change all or part of our site without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or period.

Use of material intellectual property and copyright

You may download or print whole pages or sections of the website for personal use or information only, provided that these extracts properly indicates Idris Estates copyright and other proprietary notices. You must not modify any paper or digital extracts you have printed or downloaded in anyway. You must not use any video, audio, or imagery of any kind (illustration, photography, graphics) separately from the accompanying text or content.

You must not use any content from our site for commercial purposes with obtaining consent, or a license from ourselves or our licensor.

If you believe that any content in which you claim copyright has been infringed please contact us on hello@idris-estates.co.uk

Fair and legal use

You may use our site for lawful purposes only, you may not use our site in any way that breaches local, national or international law or regulation. You must not use our site to commit any form of fraudulent or unauthorised activities, including unsolicited marketing or advertisement activities. You must not knowingly use our site in a way that would open it to risk of any cyber treats, including but not limited to; virus, trojan horses, keystroke loggers, spyware, malware, or adware, along with any other harmful programs or code.

Information available

The information or content accessible on our site is general information and is not to be intended to amount to advice. You must always obtain professional, specialist or legal advice before acting upon any information or content from our site, if you do not obtain professional, specialist or legal advice you do so at your own risk.

Limitation of liability

To the extent permitted by law Idris Property Services Limited, trading as Idris Estates shall not be liable for any direct, indirect, incidental, special, or consequential samages resulting from the use or inability to use this website. We make no representations or warranties regarding the accuracy or completeness of the content on this site.

Booking a free valuation

We make available a free valuation service as a part of all our products or services. This valuation can be carried out both in person with one of our Property Advisers, or maybe carried out either virtually or online. We reserve the right to offer this service at our own discretion and subject to limited geography. We reserve the right to refuse any request of this service for any reason.

Our valuations of for marketing purposes only, as estate agents we carry out “market appraisals” for the sole purpose of establishing a fair market value to introduce your property “for sale”. If you require a legal valuation for purposes other than marketing, we’d recommend contacting a professional valuation service or surveyor.

Legal advisor, Estate Agents, Mortgage Adviser, and Surveyor Idris Property Services Limited, “Idris Estates” will need to disclose the name, address, and contact details, proposed purchase details the amount the property is being sold or purchased for, and any conditions of a sale with both the Legal Advisers acting on behalf or both sides of a transaction. We will also need to provide this information with other Estate Agents, Mortgage Advisers and Surveyors related in the transaction.

Anti Money Laundering

All estate agents have a legal obligation to conduct identification checks on their customers in accordance with Anti-Money Laundering Regulations.

This will include proof of ownership which will be established by a Land Registry search or copying Title Deeds where a property is not registered.

Identification checks for sellers must take place at the point you instruct us. For buyers this should take place at the point your offer is accepted by a seller and must be done prior to exchange of contracts on the property.

We shall carry out an electronic identification check which has no impact on your credit rating and any information that we receive in connection with that search will solely be used for the purposes of the Anti-Money Laundering Regulations.

The processing of personal data in accordance with these Regulations is lawful and necessary for the prevention of money laundering or terrorist financing and is for the performance of a task carried out in the public interest. More information about our processing of personal data can be found in our Privacy Policy.

Marketing materials

By agreeing to our Terms of Use and our Terms of Business you agree you agree that we will prepare photography of your property to be used for any marketing purposes we choose reasonable and necessary, this includes but not limited too; property portals, social media, publications, along with other marketing and brand campaigns. We may use this material in both digital and print form.

The copyright of all these images and marketing is held or licensed to use and may not be used without express consent, or license from either Idris Estates or the licensor. This material may not be used by other commercial or third parties.

Changes to our terms

We may amend our Terms of Use, Privacy Policy or Cookies Policy from time to time without informing you. Every time you use our site you should check to ensure you understand these terms and are happy to continue using our site.

Contact us

Should you wish to contact us for any reason you can reach us by either email at, hello@idris-estates.co.uk, by phone on 01745 630322, or by mail at Idris Estates, Anson House, 1 Cae’r Llynen, Llandudno Junction, Conwy, LL31 9LS.

Idris Estates is a trading name of Idris Property Services Limited (Registered company number 14257114).

Idris Mortgages is a trading style of FFP Solutions Limited which is authorised and regulated by the FCA reference 624257.

Introduction

We are committed to protecting and respecting your privacy. Idris Estates is a trading name of “Idris Property Services Limited” of Idris Estates, Anson House, 1 Cae’r Llynen, Llandudno Junction, Conwy, LL31 9LS (Registered company number 14257114)

We take data privacy very seriously and want to make sure your experience is the best it can be. This Privacy Policy provides a clear view how we collect, share, and use the personal information you provide us, along with how we protect your data and the rights and choices you have to control your personal information.

What information do we collect?

When you contact us to enquire or register for one of products or services, we may collect data about you from a number of sources.

Most of the information we collect is likely provided by you, however depending on the service you contact us for we may also use additional services such as Rightmove, Zoopla, or other publicly available sources such as HM Land Registry.

When you use one of our products or services, we may collect some of the following information. We only collect the information we require depending on the relationship we hold with you; over the course of our relationship we may be required to collect additional information in order to complete a specific service.

your name
your email address
your telephone number
your date of birth
your postal address
copies of your ID e.g. passport, driving licence, birth certificate, utility bill etc
your IP address
proof of funds e.g. mortgage offer, banks statement etc
records of your conversations with our live chat
recordings of phone calls made

If you don’t provide us with this information, we may not be able to provide you with access to our products or services. We do not routinely collect special category data however if you choose to provide this information to us we will treat the data with the additional protection given under data protection laws.

How is your personal information collected?

We will collect information from you when:

You visit us or we visit you at your property
To complete documentation including our terms of business
You use our website
You contact us by email, telephone, WhatsApp, Facebook (and other social media channels) and through any other written and verbal communications
You request information about our services or subscribe to a newsletter, marketing campaign or property alerts

In addition to obtaining information directly from you, other sources of information can be:

third parties assisting with the sales process including solicitors, estate agents, mortgage brokers or lenders
publicly available sources, for example Companies House or the HM Land Registry
third party suppliers used to confirm your identity and / or ownership of, or interest in, the property for sale

How do we use your personal data?

The information you provide may be used in a variety of ways, depending on how you engage with us and the type of product or services you use. We only ever use your data for legitimate purposes to provide your with the full extent of our services. Here are examples on how we might use your data:

If you are a user of our website, we will use your personal data:

To manage your account and allowing you to track your property and its value, make searches of properties and to use the app. We do this in our legitimate interest of running our business and providing you services or products.
To market other services (see below). We do this either with your consent or in our legitimate interest to provide you with information about other services we offer that are similar or ancillary to those on our site.
To monitor and analyse user behaviour. We use Hotjar Heat Maps & Recordings service to allow us to analyse web traffic and keep track of user behaviour. We do this in our legitimate interest to help improve our site to meet our customer’s’ needs.

If contract with you as a potential seller or a buyer, we will use your personal data:

To carry out the services we have agreed to provide you and to notify you of the status of your transaction. This processing is necessary for the performance of our contract with you. This includes passing your information to third parties (see below).
To prevent money laundering by conducting an identification check. This processing is to comply with our legal obligation to carry out anti-money laundering checks. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain and check the necessary information. To do this we will share your personal information with our anti-money laundering check providers.
To check your ability to proceed with an offer on a property by checking your financial position (i.e. do you have a mortgage agreed in principle or are you a cash buyer and whether you have a property to sell to enable you to purchase another property) and to determine your ability to proceed with a purchase so that the seller or landlord has an informed choice should there be an offer. To do this we may ask for additional financial information from you. We do this in our legitimate interest of providing a quality service to our customers.
For auctions sales where you have registered to book a viewing on a property that is being sold by way of auction, we shall pass your contact details to the auction provider. We do this in our legitimate interest of providing a quality service to our customers.

If you are a customer or prospective customer and contact us via phone, social media, WhatsApp, email, or live chat we will use your personal data:

To keep accurate records of phone conversations by recording calls made to our head office. We also collect Calling Line Identification information. This is the phone number you are calling from (unless the number is withheld). We hold a log of the phone number, the date and time of the call, the duration of the phone call and a recording of the phone call. We may also use this number to call you back if you have asked us to so, if your call drops or if there is a problem with the line, we do this under legitimate interest.
To keep accurate records of conversations made to our live chat. If you contact us on our live chat facility on the website, we will collect your first name, phone number, email address and a record of the conversation. We do this in our legitimate interest to ensure that we keep an accurate record of these chats.

Marketing our products and services

We use your personal data to contact you with information about products and services which ensure all aspects of your house move are covered and ultimately make it easy for you. This could be conveyancing, survey, and mortgage services.

We do this either with your consent or where we believe we have a legitimate interest to provide you with products and services which may be of interest to you to ensure we are covering all aspects of your home moving journey.

Who do we share personal data with?

We keep your personal information confidential, we do not share or sell your personal information for commercial purposes, and we only share your data with select third parties to carry out legitimate business activities.

Please see below some examples of how we handle your data:

CRM Platform: we share your data with our selected CRM provider in order to operate and conduct our business practiced while remaining legal and complaint.

Mortgage, Survey, and Conveyancing: In order to provide our full service, we share data with our selected partners for Mortgage, Survey and Conveyancing products and services.

Professional Marketing: In order to market your property, we share select data with third parties such as photographers, and property portals.

Property Developers: When purchasing a new home, we share data with the developer your transaction is related.

Other Estate Agents: We may be required to share details with other estate agents in order to progress a related transaction.

Management: We might be required to share details with selected third parties such as lawyers, accountants, auditors and insurers.

Regulatory Bodies and Law Enforcement: We may be required to share data with third parties such as the Financial Conduct Authority, The Property Ombudsman, or with law enforcement agencies where appropriate.

Disclosure of information

You agree that we have the right to share your personal information with:

Any member of our company, which means any subsidiaries, any holding or parent company and any subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We will disclose your personal information to third parties:
In the event we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Related parties’ privacy policies

Our privacy policy will only apply to our website and practice, so if you click on a link to another website or want to learn more about third party privacy policies you should read their policies.

Reviewing our privacy policy

We keep out privacy policy under review and is adjusted in line with our practices. Any updates to our policy will be updated on this webpage.

Last update: 14th November 2023

How to contact us

If you have questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, then please contact us by one of the following:

Call on 01745 630322

Email on hello@idris-estates.co.uk

Write to us at Idris Estates, Anson House, 1 Cae’r Llynen, Llandudno Junction, Conwy, LL31 9LS.

What are your data protection rights?

Idris Estates would like to make you aware of all your rights, each user is entitled to the following:

Your right of access: You have the right to ask us for copies of your personal information.

Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us directly:

Call on 01745 630322

Email on hello@idris-estates.co.uk

Write to us at Idris Estates, Anson House, 1 Cae’r Llynen, Llandudno Junction, Conwy, LL31 9LS.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the (ICO) Information Commissioner’s Office.

Introduction

This Cookies Policy explains what cookies are, how Idris Property Services Limited “Idris Estates” uses cookies on our website, and what you can do to manage your cookie preferences.

What are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

How We Use Cookies

We use cookies for various purposes, including:

Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate our site and use its features.

Analytical/Performance Cookies: We use Google Analytics, a third-party service, to collect information about how visitors use our website. This information is used to compile reports and help us improve the site. Google Analytics cookies collect anonymous information, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

For more information about Google Analytics cookies, please refer to Google's official documentation: Google Analytics Cookie Usage on Websites.

Functionality Cookies: These cookies allow us to remember choices you make on our website (such as your username, language, or region) and provide enhanced, more personalised features.

Targeting/Advertising Cookies: We may use these cookies to deliver advertisements relevant to your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Your Cookie Choices

You can manage your cookie preferences by adjusting the settings on your browser. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of the site.

For more information on managing cookies, visit the help pages of your browser or the following external resources:

Google Chrome

Mozilla Firefox

Microsoft Edge

Safari

Changes to This Policy

We may update our Cookies Policy from time to time to reflect changes in technology, legislation, or our services. When we make changes, we will update the "Last Updated" date at the top of this policy.

Contact us

Idris Estates is a trading name of Idris Property Services Limited (Registered company number 14257114).

Idris Mortgages is a trading style of FFP Solutions Limited which is authorised and regulated by the FCA reference 624257.

Introduction

We aim to provide the best possible service and we want all our customers to have the best possible experience. We might not get it right every time. If you’re not happy with our service and would like to make a complaint, please follow one of the following processes:

Estate Agency

If you are not happy with our service in relation to the sale or marketing of your home, or any dealings with our estate agency service, then you can make a complaint by contacting us:

Call on 01745 630322

Email on hello@idris-estates.co.uk

Write to us at Idris Estates, Anson House, 1 Cae’r Llynen, Llandudno Junction, Conwy, LL31 9LS.

We will acknowledge your complaint within three working days, this may be a full response. However, we may need to investigate your complaint further, this may require us to gain further information from you, and then respond within 15 working days.

If your complaint involves a third party, we instruct to complete your service we may be required to pass your complaint to the appropriate third party.

If your complaint is not resolved, then you are entitled to refer the matter to “The Property Ombudsman” for further advice. Please see link for further advice https//www.tpos.co.uk

Idris Mortgages

As Idris Mortgages is a trading style of FFP Solutions Limited which is authorised and regulated by the FCA reference 624257. Then we may need to refer your complaint directly to FFP Solutions, you can find a copy of their complaint’s procedure here: https://www.ffp-solutions.co.uk/complaints/

You can also submit your complaint directly to us at:

Call on 01745 630322

Email on hello@idris-estates.co.uk

Write to us at Idris Estates, Anson House, 1 Cae’r Llynen, Llandudno Junction, Conwy, LL31 9LS.

Once we have received and understood the nature of your complaint, we will refer the matter to FFP Solutions Limited, who will need to contact you directly.

Terms & Conditions

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